FAQs
At UP, we make investing simple and stress-free. Our app lets you grow your portfolio easily, so you can focus on what you love most.
You will receive an email from hello-investup.my@cgsi.com once your account is opened.
Follow the below steps to submit your inquiry:
1. Tap on "Account"
2. Tap "Contact Us"
3. Select a Topic: "Account Related"
4. Type in your inquiry under "Message"
5. Upload an Attachment (Optional)
6. Tap on "Send Message" to submit.
Under the Capital Markets and Services (Amendment) Act 2012, Capital Market Compensation Fund Corporation (CMC) was established. CMC follows international benchmarks on investor compensation and to ensure that there is a consolidation of the various existing compensation schemes for investors' ease of reference. The establishment of the CMC also complements the work of the Securities Industry Dispute Resolution Center (SIDREC), an alternative dispute resolution (ADR) body approved by the Securities Commission Malaysia, where the CMC Fund may be utilised subject to the Rules of the CMC and the terms of reference of SIDREC.
The establishment of the CMC ensures transparency in the investor compensation regime and greater oversight by the Securities Commission Malaysia, as the capital market regulator.
If a relevant holder of a Capital Market Services Licence (CMSL) is insolvent, as an individual investor, you can make a claim to the CMC and may be compensated up to a maximum amount of RM100,000.
To protect your account, you'll be required to go through a multi-factor authentication (MFA) process when logging into your UP account.
However, do note that the demo account has limited features, so we encourage you to unlock the full experience by opening an account with us.
1. Tap on "Account"
2. Tap on "Reports/Statements"
3. Select Account Statement under "Report Type"
4. Tap "Run Report"
investup.my@cgsi.com,
hello-investup.my@cgsi.com, and
noreply-investup.my@cgsi.com.
The emails listed are for reference and may not be exhaustive. Whitelisting helps prevent future emails from being marked as spam, ensuring you receive important communications from us in your inbox.
Additionally, individuals with a past delinquency record, a history of non-financial crimes, or those who are discharged bankrupt may also be eligible, provided all other approval requirements are satisfied.
If the problem persists, contact customer support through "Contact Us" section within the app or email at investup.my@cgsi.com
1. DuitNow
2. FPX
We are unable to accept fund deposits via e-wallets such as TnG, GrabPay, and any other 3rd party applications, as deposits must be made from a bank account in your name.
It may take up to 7 days for the rejected funds to be returned to your original bank account. Do note that any bank charges incurred will be borne by you.
The amount received may be less than the amount originally remitted, as the remitting bank or agent bank may impose remittance charges. Your receiving bank may also impose charges.
To add your bank account to your UP account, follow these steps:
1. Tap on "Money"
2. Tap "Bank Account Management"
3. Tap "Add New Bank Account"
4. Choose Currency
5. Fill in the details accordingly and upload a copy of your bank statement.
Note:
- You can only add one bank account for each currency.
- The copy of your bank statement needs to be issued within the last 3 months. Kindly ensure the bank statement contains the Account Holder's Name, Bank Account Number, Bank Logo/Bank Name, and Date of Issurance.
CGS MY does not and cannot provide tax advice or prepare tax documents for you. If you have any questions on how to determine your tax residence status or complete the tax forms, please consult a professional tax adviser. For more information, you may refer to the US IRS website: here.
Your purchasing power will be based on the amount of cash available.
1. Order by Limit Price (Limit Order)
2. Order by Quantity (Market Order)
3. Order by Amount (Market Order)
Slide left on the order under Active Orders screen, then you may cancel or revise the unfilled order accordingly by clicking the Cancel/Edit button.
Opening Routine Pre-Open:
8:30am - 8.58am/8:59am*
Non-Cancel: 8:58am/8:59am* - 9:00am
Trading
Open: 9:00am - 12:00pm
Mid-Day Break
Pre-Open: 12:00pm - 12:58pm/12:59pm*
Non-Cancel: 12:58pm/12:59pm* - 1:00pm*
Trading
Open: 1:00pm - 5:00pm
Closing Routine
Pre-Close: 5:00pm - 5:04pm/5:05pm*
Non-Cancel: 5:04pm/5:05pm* - 5:06pm
Trade at Close: 5:06pm - 5:16pm
Close: 5:16pm
Half-day Trading (Standard Time, SGT)
Opening Routine
Pre-Open: 8:30am - 8.58am/8:59am*
Non-Cancel: 8:58am/8:59am* - 9:00am
Trading
Open: 9:00am - 12:00pm
Closing Routine
Pre-Close: 12:00pm - 12:04pm/12:05pm*
Non-Cancel: 12:04pm/12:05pm* - 12:06pm
Trade at Close: 12:06pm - 12:16pm
Close: 12:16pm
Please refer to the SGX website for more information
Please refer to the SGX website for more information.
9:30PM to 4:00AM (Daylight Saving Time, SGT)
10:30PM to 5:00AM (Standard Time, SGT)
Business Day means any day on which CGS SG is open for business in Singapore and the respective exchanges and counterparties are available to carry out the settlement.
Pre-Opening: 8:30am
Opening and Continuous Trading: 9:00am
Closing: 12:30pm
Lunch
2nd Session (Standard Time, MYT)
Pre-Opening: 2:00pm
Opening and Continuous Trading: 2:30pm
Pre-Closing: 4:45pm
Closing: 4:50pm
Trading at Last: 4:50pm - 5:00pm
Please refer to the BURSA Malaysia website for more information.
Business Day means any day on which CGS MY is open for business in Malaysia and the respective exchanges and counterparties are available to carry out the settlement.
Please refer to the BURSA Malaysia website for more information.
Under the stock page, there will be an "F" icon next to the stock name to indicate that is is available for fractional trading.
You can also create a goal with multiple SaveUP into different stocks.
This approach prioritises stability by spreading your investment over time to counter market volatility. It has the benefit of lowering the average cost per share over the long term, potentially minimising the impact of short-term market fluctuations on your overall investments.
1. Tap on "Account"
2. Tap "SaveUP"
Subscriptions can only be edited more than 30 minutes before the scheduled execution time. This ensures the stability and consistency of your investment plan.
While we strive to execute your SaveUP within 15 minutes after the market opens, the exact time of execution will be at our discretion.
1. If the stock is not tradable at the point of execution
2. When a circuit breaker is triggered while placing an order
3. If there are trading restrictions implemented on your account
4. You have insufficient funds in the respective currency account to meet the order requirements. This includes the fees associated with the order.
Any currency conversion required will be carried out using rates as determined by us. The cash to be paid will be less of the costs incurred for such conversion.
(a) any Borrowing/financing in Ringgit obtained by a Resident from another Resident; or
(b) any obligation considered or deemed as Domestic Ringgit Borrowing/financing under any of the FE Notices.
Note: For purposes of determining the Domestic Ringgit Borrowing/financing status of a Resident Entity—
(a) the Resident Entity is deemed to have a Domestic Ringgit Borrowing/financing when another Resident Entity with Parent-Subsidiary Relationship has a Domestic Ringgit Borrowing/financing; and
(b) the following shall not be considered as Domestic Ringgit Borrowing/financing—
(i) a Borrowing/financing obtained from another Resident Entity with Parent-Subsidiary Relationship;
(ii) a Borrowing/financing obtained from its Direct Shareholder; or
(iii) any facility including credit facility or financing facility which is used for Sundry Expenses or Employees’ Expenses only.
− “Sundry Expenses” refers to small and infrequent expenses for office supplies (e.g. stationaries), ancillary services (e.g. software and online subscription) and other minor expenses to facilitate daily business operation.
− “Employees' Expenses” refers to business-related expenses which may include, but not limited to, travel (e.g. lodging and transportation), entertainment, health, insurance, takaful and other employees' expenses, excluding investment.
− “Borrowing/financing” refers to the definition of “Borrowing/finanicng” below.
"Borrowing/financing" means
(a) any utilised or unutilised credit facility or financing facility;
(b) any utilised or unutilised trade financing facility, including but not limited to, trade guarantee or guarantee for payment of goods;
(c) redeemable preference share or Islamic redeemable preference share; or
(d) Corporate Bond or Sukuk.
(ii) a credit limit that a Licensed Onshore Bank (“LOB”) apportions for its client to undertake a Forward Basis transaction, excluding a transaction that involves—
(A) exchanging or swapping of Ringgit or Foreign Currency debt for another Foreign Currency debt; or
(B) exchanging of Foreign Currency debt for a Ringgit debt;
(iii) a Financial Guarantee or Non-Financial Guarantee;
(iv) an operational leasing facility;
(v) a factoring facility without recourse;
(vi) a credit card or charge card facility obtained by an Individual from a Resident and used for payment for retail goods or services only; or
(vii) a credit facility or financing facility obtained by a Resident Individual from a Resident to purchase one (1) residential property and one (1) vehicle.
Note: For clarity purposes, the transactions in paragraphs (ii)(A) and (ii)(B) shall be considered as Borrowing/financing."
ii "Foreign Currency Asset Offshore" means –
(a) a financial asset in Malaysia swapped for a financial asset in a Labuan Entity or outside Malaysia;
(b) Foreign Currency Borrowing/financing given to a Non-Resident;
(c) working capital arising from the set up of any business arrangement outside Malaysia (including a joint venture project where no Entity is created or established);
(d) deposit in a Foreign Currency Account maintained with a Labuan Entity or outside Malaysia excluding reasonable amount of deposit for education, employment or migration outside Malaysia; or
(e) Foreign Currency-denominated—
(i) asset (tangible or intangible) offered by a Non-Resident or any person whose residency cannot be determined;
(ii) asset (tangible or intangible) in or maintained with a Labuan Entity, or outside Malaysia;
(iii) Financial Instrument or Islamic Financial Instrument (excluding Exchange Rate Derivatives) without Firm Commitment offered on a Specified Exchange under the CMSA outside Malaysia undertaken by a Resident through a Resident futures broker; or
(iv) Financial Instrument or Islamic Financial Instrument (excluding Exchange Rate Derivatives) without Firm Commitment issued or offered by a Non-Resident.
iii. “Direct Investment Abroad” means –
(a) an investment in Foreign Currency Asset Offshore by a Resident resulting in at least 10% equity ownership or control of a Non-Resident Entity outside Malaysia or a Labuan Entity;
(b) an inter-company lending by a Resident Entity to a Non- Resident Entity within the Resident Entity’s Group where the Non-Resident Entity is outside Malaysia or a Labuan Entity; or
(c) a capital expenditure by a Resident investor in an unincorporated Entity outside Malaysia or a project outside Malaysia by an agreement with no establishment created, where the Resident investor—
(i) contributes capital of at least 10% of the cost of the project;
(ii) is entitled to at least 10% of profits from the unincorporated Entity or project; or
(iii) has management control of the unincorporated Entity or project.
iv. “Foreign currency asset onshore” means
(a) Foreign Currency-denominated securities or Islamic securities offered in Malaysia by a Resident as approved in writing by the Bank;
(b) Foreign Currency-denominated Financial Instrument or Islamic Financial Instrument offered in Malaysia by a Resident as approved in writing by the Bank excluding a derivative or Islamic derivative transaction entered with Firm Commitment;
(c) Deposit in Investment FCA with a LOB or an approved Financial Institution as specified in Notice 3; or
(d) Any instrument offered by a LOB with Foreign Currency delivery at maturity2.
2 Such as dual-currency investment.
v. “Resident” means –
(a) a citizen of Malaysia, excluding a citizen who has obtained permanent resident status in a country or a territory outside Malaysia and is residing outside Malaysia;
(b) a non-citizen of Malaysia who has obtained permanent resident status in Malaysia and is ordinarily residing in Malaysia;
(c) a body corporate incorporated or established, or registered with or approved by any authority, in Malaysia;
(d) an unincorporated body registered with or approved by any authority in Malaysia; or
(e) The Government or any state Government.
vi. "Foreign Currency Asset" means Foreign Currency Asset Offshore and Foreign Currency Asset Onshore.
Registration and Eligibility
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When will ISTC 2026 take place?
The Challenge will run from 5 October 2026 to 13 November 2026. Selected participants will be invited to attend the Bootcamp on 3 October 2026, while the Grand Finale and Prize-Giving Ceremony will be held on 25 November 2026.
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What are the eligibility criteria to participate in ISTC 2026?
- Malaysian citizen.
- Aged between 18 and 35 years old.
- Currently enrolled in a Diploma, Bachelor's Degree, Master's Degree or PhD programme at a public or private university in Malaysia.
- Complete the registration, online quiz and verification requirements.
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What personal information will be required?
Participants will be required to provide information such as their full name, NRIC number, contact details, email address, university details, and matriculation card number for registration, verification, participant administration and other purposes related to the Challenge.
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Is participation free?
Yes. Participation in ISTC 2026 is free of charge.
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Is there a limit on the number of participants for the Challenge?
Yes. Participation in ISTC 2026 is limited to a maximum of 400 eligible participants.
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Do I need to complete a quiz?
Yes. All applicants must complete an online quiz as part of the participant selection process.
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How are the top 400 participants selected?
Selection is based on the highest scores achieved in the online quiz, subject to eligibility and verification requirements.
Platform and Account Opening
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What platform/app will be used for the Challenge?
The Challenge will be conducted through the UP App by CGS MY. The UP App is a mobile investment application and Malaysia's first fractional share trading platform on Bursa Malaysia, allowing users to invest in fractional shares of selected Bursa Malaysia-listed securities. All applicants must download the UP App from the Apple App Store or Google Play Store and successfully register an account.
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What documents are required to open a UP App account?
Participants are required to have a valid Malaysian Identity Card (MyKad) for identity verification and account opening purposes. Additional information or documents may be requested by CGS MY during the account opening process where applicable.
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Do I need to have an existing CGS MY UP App account before registering?
No. You are not required to have an existing UP App account before registering. However, all applicants must successfully open a UP App account as part of the registration process.
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Can existing UP App clients join the Challenge?
Yes. Existing UP App users may participate. CGS MY will apply the necessary tracking and normalisation mechanisms to ensure that only eligible Challenge-related trading activities are considered for evaluation.
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Can I participate if I already have a trading account with another broker?
Yes. Participants may still participate in ISTC 2026 provided they meet all eligibility requirements and trade through the UP App for purposes of the Challenge.
Challenge Participation
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Will participants receive any start-up capital?
Yes. All eligible participants who successfully qualify for the Challenge will receive RM50 worth of selected Shariah-compliant fractional shares as start-up capital.
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Can I add my own money during the Challenge?
No. Participants must trade solely using the RM50 start-up capital provided under the Challenge. Additional deposits or top-ups are not permitted.
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What happens if I buy a Shariah non-compliant stock?
Trades involving Shariah non-compliant counters will be excluded from the Challenge evaluation and may result in disqualification, subject to the Organisers' discretion.
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Do I need to attend the Bootcamp?
Selected participants are strongly encouraged to attend the Bootcamp as it provides guidance on Shariah investing, trading strategies, the UP App and Bursa Gold Dinar account onboarding.
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What if I am unable to attend the Bootcamp physically?
The Bootcamp will be conducted in a hybrid format. Physical attendance is limited and will be allocated on a first-come, first-served basis. Participants who are unable to secure a physical seat or attend in person may join the Bootcamp virtually.
Evaluation, Winners and Prizes
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How are winners selected?
Stage 1: Portfolio Evaluation
Criteria Weightage Portfolio Performance 50% Completion of Minimum 2 i-ETF Trades 30% Completion of Fractional Share Trading Requirement* 20% *At least two (2) fractional share trades through the UP App, of which at least one (1) must be a buy transaction.
Stage 2: Grand Finale Pitching Competition (Top 5 Finalists)
Criteria Weightage Portfolio Performance 80% Pitching Assessment 20% Pitching Assessment Criteria
Criteria Weightage Trading Strategy and Approach 35% Portfolio Construction and Risk Management 30% Islamic Finance and Islamic Capital Market Understanding 20% Presentation and Q&A 15% -
How will prizes be awarded?
All prizes will be awarded in the form of Bursa Gold Dinar (BGD). Winners are required to maintain an active Bursa Gold Dinar account to receive their prizes.
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Will I receive a certificate for participating?
Certificates may be issued at the Organisers' discretion. Further details will be communicated to participants at a later stage.
Terms & Conditions
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Where can I find the full Terms & Conditions?
The full Terms & Conditions can be downloaded from the link provided below.